Privacy Policy

At Aiwatech.com (“Aiwatech”, “we”, “our”, or “us”), your privacy and the security of your personal information are of the utmost importance. This Privacy Policy outlines how we collect, use, share, store, and protect the personal data of users who interact with our services, including our website, APIs, apps, software solutions, and other digital platforms (collectively referred to as the “Platform”). This policy is designed to comply with applicable global privacy laws, including the General Data Protection Regulation (GDPR), and ensures transparency in how your data is processed.

Aiwatech is the data controller of your personal information. This means we are responsible for deciding how we collect, use, and protect the personal data you provide to us.

When you visit our Platform or use any of our services, we may collect various types of personal data depending on your interaction. This includes your contact details such as your name, email address, and phone number, which are usually collected when you communicate with us, sign up for our services, or request support. If you create an account with us or register for a Software ID, you may also provide additional personal data such as your profile photo or login credentials. When signing in through third-party platforms like Google or Facebook, we may receive access to certain profile data, including your name, location, language, and publicly available information associated with your social media accounts.

If you use any interactive features on our Platform, such as uploading content or submitting feedback, we may collect correspondence data or user-generated content like videos, voice notes, or files you choose to share. Additionally, when you use our applications, we automatically collect technical and session data such as your IP address, device type, operating system, time zone, browser details, and geolocation. We also gather analytics and preference data to understand how you interact with our services and content, enabling us to improve our offerings and tailor recommendations.

To support certain features, we utilize cookies and tracking technologies that are stored on your device. These tools help us personalize your experience, remember your settings, improve site performance, and provide targeted content. We use different types of cookies, including essential cookies for core functionality, performance cookies for analyzing usage trends, and functionality cookies for remembering your preferences. You can control cookie usage through your browser settings, but please note that disabling certain cookies may affect the functionality of our Platform.

Your personal data is used for various purposes, all grounded in lawful bases. We process your information to provide services to you, manage your account, enable specific functionalities (such as social connections or saved content), and respond to your requests. In cases where you have given us explicit consent—such as subscribing to newsletters or enabling notifications—we may use your information for marketing and communication purposes. Your data also helps us detect suspicious activity, enforce our policies, and comply with legal obligations.

We do not store any sensitive payment information directly on our servers. When you make a purchase through our Platform, your transaction details are securely processed by authorized third-party payment providers in compliance with PCI-DSS standards. Any payment data processed is handled exclusively by those providers, ensuring the highest level of data security.

Your personal information may be shared with select third parties when necessary. These may include trusted service providers who help us operate, maintain, or improve our Platform—such as cloud hosting companies, analytics providers, customer support platforms, and marketing automation services. In certain circumstances, we may also share information with regulatory authorities if legally required or with potential buyers or partners in the context of a business transaction, merger, or acquisition.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. The retention period depends on the nature of the data and our obligations under applicable laws.

We take data security seriously and have implemented robust technical and organizational measures to safeguard your information. This includes encryption, secure data storage, access control, and regular security assessments to prevent unauthorized access, misuse, or disclosure of your data.

As a data subject, you have several rights under data protection laws. These include the right to access the personal data we hold about you, to request corrections to inaccurate information, to object to processing in certain cases, and to request the deletion or restriction of your data. Where we rely on your consent to process your data, you may withdraw your consent at any time. You also have the right to request a copy of your data in a machine-readable format (data portability), and if you believe your rights have been violated, you have the right to file a complaint with a data protection authority.

Our Platform may include links to third-party websites, plugins, or tools. These external websites operate under their own privacy policies, and we do not take responsibility for their practices. We encourage you to review their privacy notices before submitting any information to them.

If you have questions about this Privacy Policy or want to exercise your data protection rights, please contact our support team at info@aiwatech.com. We are committed to addressing your requests and ensuring that your privacy is protected in accordance with the highest standards.

This Privacy Policy may be updated periodically to reflect changes in our practices, technologies, or legal obligations. If we make significant changes, we will notify you through our Platform or via email. Please revisit this page regularly to stay informed about how we protect your personal data.

By continuing to use Aiwatech.com, you acknowledge that you have read and understood this Privacy Policy, and you consent to the collection and use of your information as described herein.