Return and Refund Policy
Thank you for choosing Aiwatech.
If, for any reason, You are not completely satisfied with a digital service purchase, We invite You to review our policy on refunds and cancellations.
The following terms apply to all digital services purchased through Us.
Interpretation and Definitions
Interpretation
The words with capitalized initial letters have meanings defined under the following conditions. These definitions shall apply whether they appear in singular or plural form.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as “the Company”, “We”, “Us”, or “Our”) refers to Aiwatech.
- Services refer to the digital products, software tools, SaaS solutions, and APIs offered on our Website.
- Orders mean a request by You to purchase Services from Us.
- Website refers to Aiwatech, accessible from https://aiwatech.com/
- You means the individual or legal entity using or accessing the Service.
Cancellation and Refund Rights
Due to the nature of digital services and instant access provided upon purchase, We typically do **not** offer refunds once access is granted or services are activated.
However, we understand issues may occur and offer refunds in the following limited cases:
- You experience a **technical issue** that prevents you from using the service and our support team is **unable to resolve it** within 3 business days.
- The service was **not delivered** as described or advertised.
- A double payment was made for the same service.
To request a refund, You must contact us within **3 days of the purchase**.
Refund requests can be made by:
- Email: info@aiwatech.com
If approved, we will initiate a refund within **7 business days**, using the original method of payment.
Non-Refundable Services
Refunds will **not** be issued for:
- Services that have already been used or accessed.
- Customized or one-time setup services.
- Subscription renewals (unless canceled before renewal date).
- Licensing fees or third-party integrations once activated.
Chargebacks
Initiating a chargeback without contacting us first is a violation of this policy. We request that you allow us to address and resolve the issue before taking any such step.
Gifts or Promotional Credits
If Services were purchased as part of a promotion or given as a gift, any approved refund will be made as **store credit** only.
Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us:
- Email: info@aiwatech.com